You’re welcome to ask for a refund at any time, although each location will have a different process for refunds. For more information, click
here to find the website for your nearest location and contact them about their refund policy.
Just to be clear: the team at Headquarters does not handle payment processing for memberships.
If you ever need a refund for your membership or have any other concerns about payment processing, make sure you contact your location and not the phone or email address on this page.
If you have purchased a promotion or challenge online and you need a refund for that, then let us know! We do handle online purchases at Headquarters, so we can refund those on a case-by-case basis.